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FAQ

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Q. Why do I need an Elementary Mail account?
A. By having an Elementary Mail account you can take full advantage of our range of products and services. Simply top up your account with as much or as little as you require, we accept Pay Pal as a secure means of payment.

Q. Is my personal information shared with anybody else?
A. We will never disclose the contents of your letters to any third parties, unless stated by law to do so.

Q. How long will my Item take to arrive?
A. Royal Mail's Fist class delivery service "aim to deliver most First Class mail by the next working day" If you require guaranteed next day delivery it is recommended you choose the Next day Delivery option when prompted.

Q. Can I upload letters I have already typed offline?
A. Yes, as well as being able to upload a Word or PDF document, you can also personalise your item by uploading an image file.

Q. What is hybrid mail?
A. Hybrid mail is the term given to mail services that consist of both electronic and traditional postal services.

Q. I need to send a letter but don't know the address?
A. Using Royal Mails post code finder enter what address details you have, this will often result in finding the full address and postcode of your recipient, alternatively you can find a range of contacts and services on the DirectGov website.
If you have any other question pleases contact us at; This e-mail address is being protected from spambots. You need JavaScript enabled to view it.
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